I've worked at Michael's craft store for almost a year. Over time, I've gathered stories about customer interactions- good and bad. Here's the short list:
- Ten minutes into the store opening, a woman snuck into the back warehouse (labeled employees only) to ask me if we had any more green shirts
- One older woman asked me to individually wrap all 12 of her items in paper (most of them were not breakables). I rang up her purchase and on the receipt, she noticed she didn't get a senior discount. She angrily made me process a return and ring up her items again (forcing me to unwrap and rewrap all her stuff) only to receive less than a dollar off.
- A woman came in and didn't have her phone on her. At the check out, she asked if I could pull up the coupons for her. I said no, they're on the website or in her email and she said it was DISCRIMINATION against people who don't have phones.
- A little kid saw me restocking items and pointed at me and said, "green head!"
- A mother brought in her 5 children, all probably younger than 10 or 12. At the register, the three youngest boys were playing with a bow and suction-tipped arrows. They were slamming the arrows on the register, on the floor, and threatening to shoot one another very loudly. One of their older sisters turns to them and says, "You guys need to calm down, mom already can't handle having five kids".
- Someone made me fill up individual letter balloons spelling out the phrase, "HAPPY BIRTHDAY", and wanted them done in less than 30 minutes.
- A woman brought in three giant black balloons filled with pink confetti for a gender reveal party she was going to. While we were blowing them up, one of them popped and littered pink confetti all over our floors and register.
- A cute little girl and her mom were at the register and the little girl wanted to hold up all the items for me to scan with my scanner. When she ran out of items to have me scan, she started picking random things off the floor (like paper and flower pieces) and held them up. I fake-scanned them and said "BEEP" for her. When they were ready to leave, I gave her a little paper crane I had folded earlier and her mom said, "She'll probably carry that around all day"
- I had a woman come in with a tax exemption. I gave her the brief form to fill out and she was so mad. "Every time I come in here I have to fill this out every time! Why can't you just keep it on file or something!". She didn't know the address or phone number of the company she was getting an exemption from and got so mad she threw the pen at me.
In summary, people shopping at Michaels need to chill the hell out.
michael machine
ReplyDeletelosing it over green head
ReplyDeleteI worked at Joann! Memorable customer interactions included:
ReplyDelete- guy who was super friendly and joking around with me but then when something happened along the lines of like us not having the specific kind of electric candles he wanted and me not being able to give him a discount on the ones he was buying he completely flipped and started being super verbally aggressive
- lotta middle aged men who would walk up to you with a punchline but no setup and you’d just kinda have to go Huh? until they explained what the hell they just said and what their train of thought was
- when people would buy a ton of small things like pens they’d be super apologetic when I was ringing them up. Those were my favorite checkouts though, I loved the mindless repetition and break from endlessly meeting new people with their own stuff going on
- guy who came in with a bird on a leash on his shoulder. He walked up to me, held out the leash and asked if we carried its material
- we got a call one day saying their friend was coming in and planning to steal from us later. The physical description matched my roommate (Atlas) perfectly. It was not them & I was disappointed :(
- woman who told me my (dead)name reminded her of a poem. After work I sat in my car and looked up the poem. It was beautiful. I’ve since forgotten what the title was.